Question 1

What is Captain Fam?

Accepted Answer

Captain Fam (captainfam.com) is a Canadian online marketplace specializing in family-friendly home, kitchen, electronics, and lifestyle products. We ship worldwide to Canada, the USA, UK, Australia, and 200+ countries, with free shipping on orders over CA$35.

Question 2

Does Captain Fam ship internationally?

Accepted Answer

Yes. Captain Fam ships worldwide to over 200 countries including Canada, the United States, United Kingdom, Australia, New Zealand, and Europe. Standard worldwide delivery takes 8–20 business days. US customers benefit from fast shipping options of 3–8 business days.

Question 3

Does Captain Fam have a discount code?

Accepted Answer

No code needed — Captain Fam prices its entire catalog to already be discounted, so every customer gets the low price up front. Look for the "Buy More, Save More" bulk discount at checkout for additional savings on larger orders.

Question 4

What is Captain Fam return policy?

Accepted Answer

Captain Fam accepts returns within 30 days of delivery. Items must be unused and in original packaging. Contact support@captainfam.com to request a Return Merchandise Authorization (RMA) before shipping back. Refunds are processed within 3–5 business days of receiving the return.

Question 5

How do I contact Captain Fam?

Accepted Answer

You can contact Captain Fam by email at support@captainfam.com. Customer service is available Monday to Friday, 9 AM to 6 PM EST, with responses within 24 business hours.

Question 6

Is Captain Fam a Canadian store?

Accepted Answer

Captain Fam is headquartered in Montreal, Quebec, Canada. While proudly Canadian, we ship worldwide to customers in the USA, UK, Australia, Europe, and 200+ countries. All prices are displayed in Canadian Dollars (CAD).

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